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Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode Help | Update Your Info

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Airline-specific flows and memory items?
How much does it cost?
I see an error in an AirCards flashcard...
Some items in AirCards are still in demo mode even after purchase.
Who is this software for?
Can't download free aircraft checklist
Change Name/Info on logbook cover?
Converting from FAA to EASA
Can I install FastFAR on more than one machine?
FARs available online for free?
Hey! Why do you call it FastFAR?
How do I upgrade to a new version?
Is it up to date?
What Information does FastFAR Include?
Black Bars Appear over Question / Answers
Black Bars Appear Over Question Text
FCC Extra class question pool expiration?
How to Upgrade Five by Five to the latest version
May I install on more than one computer?
My Unlock Code does not work!
Setup re-runs when I expect the program to start
Where is my CD-ROM?
Can't connect to Unlock Server
Getting 'Error 48'
Getting an 'Error 75'?
How does this online help desk system work?
Incomplete / Corrupt Download
Lost / Not Working / Never Received Unlock code.
Macintosh, iPhone/iPad, and/or Android version availability?
May I install on more than one computer or device?
PC software title appears distorted (DPI / Font Size Problem)
Error when downloading GroundSchool Audio
problem with a specific GroundSchool Audio clip/question
All Other CanadaPilot Questions..
GroundSchool Canada LiveUpdate?
FAA ATP test vs JAA ATPL test?
How do I install additional tests?
Is our software sufficient for the ATPL exams?
Why is the download for 'Flight Planning and Monitoring' so large?
Will I need to take a classroom course?
"Error 75" in GroundSchool
Approved Ground School?
Are GroundSchool questions the real thing?
ATP Part 121 or 135 Test?
Can't activate discount during the purchase process
CATS and LaserGrade Test Emulation Modes?
Do you have study software for the IA test?
How to report an issue with a question or learning content ...
How to use the plotter / protractor / compass?
No Test Bank Installed?
Number of Questions in GroundSchool vs. FAA?
Setup re-runs when I expect the program to start
Sport Pilot?
Things look misshapen / bloated
Where can I take my FAA written test?
How to Change Email Address / Address / Phone Number
How to Restore Audio Purchases
Instrument Flight and Ground Instructor Issues..
Certificate Printing / Viewing
How do I get more aircraft?
Livery on some aircraft is not historically correct
Name on Certificate is wrong
Some image very hard to tell
Source of Images?
Source of Library / Learning Mode Information?
Update doesn't work
You got some aircraft / image wrong!
My PilotMorse unlock key doesn't work
"Can't Create Object" error
Do I have to know everything for my checkride?
How does RideReady compare to those little FAA Oral Exam prep books that I have seen?
How many questions in RideReady?
How much does RideReady cost?
Marking answers Right and Wrong?
RideReady CFI unlocking troubles..
RideReady program update doesn't work
RideReady quizzes me on MY aircraft?
Run-Time Error 430 on Win95/98
Updating RideReady
What aircraft does RideReady include?
When should I start studying for my checkride oral?
Who is this software intended for?
Who wrote the questions and answers of RideReady?
Automated night calculation?
Custom Columns?
Duplicate Airports in Safelog
Multiple Legs?
Night Vision Goggles?
Other, or personalized Safelog Data Import/Export Tech support issues
Price to buy or extend a Safelog subscription?
Transfer Safelog + Data to new computer, tablet, or phone?
Can I share SimPlates 2004 .PDFs with others?
How to run without CD-ROMs
I'd like to resell SimPlates 2004
PlatePacks not loading
SimPlates 2004 vs. Jeppesen SimCharts?
SimPlates 2004 vs. SimPlates 2000?
Simplates X Ultra crashes ( hangs or blank page) on selecting a plate to view
SPX / SP2004 How do I register SimPlates?
SPX / SP2004: I click on a plate and nothing happens
SPX / SP2004: Main Menu Screen Looks
SPX What airports are included in SimPlates?
SPX: I did not receive my order!
SPX: Adding Plates to SimPlates X?
SPX: After installiing SimPlates, my computer runs slowly
SPX: Any error messages involving PolarZipLight component
SPX: Discount for SP2004 purchasers?
SPX: Do you include my favorite airport?
SPX: How to turn off ATC sounds
What is CD-ROM #2 for?
What is my version of SimPlates 2004?
Where is my Jeppesen Airway Route Manual?
Totals Prior to Logbook Tips and Tricks

General Issues
 
Can't download free aircraft checklist
Can't connect to Unlock Server
Getting 'Error 48'
Getting an 'Error 75'?
How does this online help desk system work?
Incomplete / Corrupt Download
Lost / Not Working / Never Received Unlock code.
Macintosh, iPhone/iPad, and/or Android version availability?
May I install on more than one computer or device?
PC software title appears distorted (DPI / Font Size Problem)
How to Change Email Address / Address / Phone Number

 






General
Lost / Not Working / Never Received Unlock code.
How does this online help desk system work?
Getting an 'Error 75'?
more...
GroundSchool FAA Knowledge Test Prep
GroundSchool Canada Theory Exam Prep
GroundSchool EASA ATPL / CPL / IR
GroundSchool Audio
SimPlates
FastFAR (FAR/AIM/PCG)
RideReady FAA Checkride Oral Exam Prep
AirCards
Safelog Pilot Logbook
Name That Plane
Five by Five FCC Exam Prep
PilotMorse

Support via Telephone?

We provide customer and technical support via this online helpdesk. This allows you to receive prompt (sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist you. As a plus, such a system ensures that a detailed written record of the conversation is available for you which can be extremely helpful when asking for and receiving technical help.

While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you such an online helpdesk may nevertheless be a new concept. If so, please click here to learn more about why we do things this way. Thank you for your understanding!.