In some cases, it may be that our server is temporarily unavailable for technical reasons. If you suspect this, please wait a bit and try again.
However, in most cases, the problem stems from security settings on your PC. Specifically, you have not given this program permission to use the Internet. You need to go into your firewall / security settings to allow this. This problem is particularly acute for people who have newer PCs / operating systems. The FAQ document at our helpdesk may be provide some guidance for this, but in general because there are so many possible gsecurityh programs out there, we canft know each one, so you may have to figure this out by yourself.
Note: searching in this helpdesk under 'vista' may help you find some solutions to your security settings issue.
We provide customer and technical support via this online helpdesk. This allows you to receive prompt
(sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist
you. As a plus, such a system ensures that a detailed written record of the conversation is available for you
which can be extremely helpful when asking for and receiving technical help.
While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you
such an online helpdesk may nevertheless be a new concept. If so, please click here
to learn more about why we do things this way. Thank you for your understanding!.