If you have purchased GroundSchool Audio for one of our apps and now have installed the app on another device or re-installed the app on the same device, please follow the steps below to restore your audio purchase without "paying again."
Please note that this only applies if your 'new' device is the same basic type as the 'old' device on which you had previously purchased the audio as an add-on for.
The following shows how to restore audio purchased on a new iOS (iPhone/iPad) device. The process for other platforms is similar. The key is that you should look for a "RESTORE PURCHASES" link or button in or near the audio page.
We provide customer and technical support via this online helpdesk. This allows you to receive prompt
(sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist
you. As a plus, such a system ensures that a detailed written record of the conversation is available for you
which can be extremely helpful when asking for and receiving technical help.
While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you
such an online helpdesk may nevertheless be a new concept. If so, please click here
to learn more about why we do things this way. Thank you for your understanding!.