For the unlikely but always possible case where there is an error in AirCards, there are links inside the program that let you quickly report the suspected problem to the author responsible for that aircraft. The issue will be looked into. If a change or clarification is made to the content, it is possible to update your aircards using the built-in 'self-update' feature. Yes, updates are always free to registered users. Always trust the POH/AFM as the definitive source of information for any aircraft. Verify all information provided by AirCards against an authoritative source prior to flight in your aircraft.
We provide customer and technical support via this online helpdesk. This allows you to receive prompt
(sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist
you. As a plus, such a system ensures that a detailed written record of the conversation is available for you
which can be extremely helpful when asking for and receiving technical help.
While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you
such an online helpdesk may nevertheless be a new concept. If so, please click here
to learn more about why we do things this way. Thank you for your understanding!.