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during installation, you get messages about replacing older files..
is a general windows issue and not something to be concerned about. When
a windows program is installed, there are "common" files to
be installed. If you already have a given common file, the system may
give you such a message. In general, it is prudent to keep the newer file--that
is, the one already on your disk. So, if it says "overwrite?"
say "no"--if it says "Keep the existing file?" say
yes. The installation should proceed normally from there.
installed a new version but still see the old one.
happens on some systems for a variety of reasons, but it comes down
to this: the easiest way to ensure that this is not a problem is to,
prior to installing the new version, going to your existing program
directory in My Computer or Windows Explorer (such as C:\Program Files\GroundSchool)
and deleting the existing program.
get a "ZIP file corrupt" or similar message.
browsers have bugs in them which leads to incomplete downloads counting
as complete. This is the source of your problem. There are a number of
ways to fix this. The easiest is to clear your browser's history and cache
and try re-downloading. A second is to, if possible, download the software
from a different computer. Our files have never to date been truly corrupt--the
problem always seems to lie at either the browser or the network. Clearing
a browser's cache sometimes seems more art than science. If you clear
your cache and redownload and still get such errors, try clearing your
cache, rebooting, and then redownloading. When we offer an alternate download
site for a product, try using that site. Click
here for more help about incomplete downloads.
get a message that a given file is in use and can not be installed
because you have some other program open that is using a given file,
and the installation cannot overwrite it with a version it is trying
to install. This is not necessary an 'obvious' open program like if
you're using Microsoft Word or something else--often times it's a "background"
program that you are using that has the given file open. In the overwhelming
bulk of cases, even though the file is open by the other program, it's
no problem to "ignore" this message as the file in use is
exactly the same as the Dauntless installation is trying to copy. If
you "ignore" the error and it gives you some dire message
such as "if you ignore the error, your program may not work,"
don't worry--give it a shot and ignore the error (I don't think we've
ever actually had a case where somebody has 'ignored' past that message
and it didn't work). The worst thing that can happen is that the program
might not work. If that's the case, then you really have to make sure
you have all possibly conflicting programs shut down, and try the installation
get an 'Access Violation.'
pretty much the same as the 'file in use' situation described above,
so just like above, "ignore" such messages.
CD-ROM or DVD Drive is not reading the disc
of the lower-volume CD-ROMs that we make are created by a "burning"
rather than a "pressing" process under which most CDs
are made. Some CD-ROM drives, especially lesser quality early
CD/DVD hybrid drives, occasionally have difficulty reading burned
CD-ROMs. This difficulty can arise from a number of reasons, including
differences CD media dye sensitivities to various drive laser
frequencies, software driver or application versions and capabilities,
as well as ambient conditions such as temperature or vibration,
and your drive's own mechanical and electronic changes during
its usable lifetime. When we send "burned" CD-ROMs,
they are produced from very high quality blanks. If your disc
does not work (which is unusual--we've had maybe three or four
issues with this out of thousands of discs sent), chances are
that your DVD player is such that many CD-Rs won't work in it.
What can you do? First off, check your dealer's web site for new
drivers for your player--this will often fix things. If that doesn't
work, things become trickier. Try copying the disc across a network
from a machine with a standard CD-ROM. Try installing a normal
CD-ROM on your machine (after all, again, if the problem exists
for our disc, you will likely see the problem again in others).
Lastly, probably the best we can do for you is to send out another
disc. Occasionally, due to microscopic disc-to-disc differences,
one disc from a batch will work in a given drive where another
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