"I downloaded X from you, but when I tried to run it,
it said 'file corrupt'"
"I tried to download X, but when I ran it it said 'not a valid
to hear you're having problems! Most likely, one of two things
file on our website is corrupt (highly, highly unlikely) or
we were in the process of uploading a new version of the file
just as you were attempting to download (highly unlikely).
was some glitch with your browser during the download process
(99%+ the time, this is the issue).
that #2 will probably be the case even if you keep trying to download
and get the same results. Why? Because browsers (or ISPSs, without
your knowledge) often cache data in mysterious ways, that, unfortunately,
tend to persist even when you do things that you'd think would
clear them up (like clearing the browser's cache).
the solution for these kind of problems is pretty straightforward.
your browser's cache. In MS Internet Explorer, click on
Tools (Internet) Options to bring up the Internet Options
on "Temporary Internet Files Delete Files" and "History
Clear History" as shown here:
this doesn't work, try again, adding a step between 3 and 4 as
Wait a few hours
"wait a few hours" is to allow your ISP's cache to expire,
if there is one.
this still doesn't work, do one of the following:
the download from a different machine. This often solves the problem.
a 'download helper' program. We suggest GetRight (www.getright.com).
GetRight is good at taking care of problems such as incomplete downloads
or modems hanging up with partial downloads. [Download
help, please visit our helpdesk.