"I downloaded X from you, but when I tried to run it, it said 'file corrupt'"

"I tried to download X, but when I ran it it said 'not a valid .zip archive''

Sorry to hear you're having problems! Most likely, one of two things is happening:

1. the file on our website is corrupt (highly, highly unlikely) or we were in the process of uploading a new version of the file just as you were attempting to download (highly unlikely).
2. There was some glitch with your browser during the download process (99%+ the time, this is the issue).

Note that #2 will probably be the case even if you keep trying to download and get the same results. Why? Because browsers (or ISPSs, without your knowledge) often cache data in mysterious ways, that, unfortunately, tend to persist even when you do things that you'd think would clear them up (like clearing the browser's cache).

Fortunately, the solution for these kind of problems is pretty straightforward.

1. Clear your browser's cache. In MS Internet Explorer™, click on Tools • (Internet) Options to bring up the Internet Options dialog box
2. Click on "Temporary Internet Files • Delete Files" and "History • Clear History" as shown here:
   
3. Reboot your computer
4. Restart the download

If this doesn't work, try again, adding a step between 3 and 4 as such:

3.5. Wait a few hours

This "wait a few hours" is to allow your ISP's cache to expire, if there is one.

If this still doesn't work, do one of the following:

1. Try the download from a different machine. This often solves the problem.
2. Get a 'download helper' program. We suggest GetRight (www.getright.com). GetRight is good at taking care of problems such as incomplete downloads or modems hanging up with partial downloads. [Download GetRight].

For further help, please visit our helpdesk.