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FAQ > B2B - Bulk Purchases, Site/Lab Licenses, and Affiliates
Bulk Purchase Questions (General)

Where can I purchase Dauntless products in bulk?
Please visit our Bulk Purchase Page (if you aren't there already!). The process is easy, fully automated and, for most payment methods, immediate. No paperwork, no hard sell, no "request for quotes." Just our best prices for our best-in-class products right there for you, right now.

What do I get after I purchase? How is my order fulfilled?
We offer a polished fulfillment system. After you make a bulk purchase and payment is received in full, you'll get a receipt via email. Look in the receipt where it says "Keycode" and you'll see a web address (URL). Simply copy and paste this address into a web browser and this will take you to your secure fulfillment portal. This is a site personalized for you where you can see and manage your bulk-purchased items.

Here are some of the things you can do at the fulfillment portal:

  • See the activation keycodes codes that you purchased.
  • Keep track of how many have been used/registered by users already and how many you still have available for distribution to your students or customers.
  • "Let people know" about individual keycodes. For example, if you have a student and you know his/her email address and (optionally) name, you can tell these to the system and the system will send that person a welcome email with the keycode and with instructions as to how to download, install, and activate the product in question.
  • See all of your orders made under a given email address. That is to say, if you place multiple bulk orders from us with the same email address, the system will nicely amalgamate them for you into a single unified interface for ease of management for you.

Please note: it's of of course important that you keep the URL of your fulfillment portal confidential. If you suspect it may have 'leaked', please let us know ASAP.

Are bulk purchased products returnable?
In order to ensure maximal fairness and consistency for all of our bulk purchasers, bulk purchased products are not returnable in whole or in part. This is regardless of whether or not the keycodes have been activated, again, either whole or in part. In a limited set of circumstances, we may allow for exchanges, however (see below).

There are strictly no exceptions to this policy except if an accidental order is made and you wish to switch to an item of equal or greater value available via our bulk purchase pages, you contact us within around 3-4 business days of the order, and we agree based on our sole subjective discretion. In most cases, if we are not able to simply technically transform the incorrectly selected products into the correct ones, the process to rectify this will require you to purchase in full the correct product set before we refund the incorrect order. If you placed an order accidentally, please contact us ASAP via our helpdesk carefully explaining the situation before doing anything else.

Under absolutely no circumstances are we able to refund orders in whole or in part because the customer wishes to change platforms (such as PC to Mac, PC to Android, or PC to iPhone/iPad, and so forth). All of our bulk purchases are VERY well labelled as far as platform goes with multiple confirmation and re-confirmation steps and verifications.

Yes, in general the more products you buy from us at once can get you a larger quantity discount. However, accepting greater discounted quantities is entirely at your own judgment and lookout: if you are not sure that you can give out, sell, use, etc. the quantity of products that you have in mind, then please buy a smaller quantity. Again, for maximal fairness to us and all users, we do not offer refunds for unused codes so please keep us all mutually happy and don't overbuy. You can always come back and buy more as you need them.

Quantity Discount Questions?
We've fully automated our bulk purchase process to keep our prices as low as possible for you. We are proud to offer our best in class products at extremely competitive bulk prices. However, our terms of sale, including our pricing structures and other policies, are fixed and not amenable.

We believe that you'll find our prices to be very competitive with any and all of our competitors; if you feel we are not, please contact us before purchase so that we can evaluate things fairly.

On the bulk purchase page, you will see pricing tables that show current pricing for given quantities. In our system, your discount is based on each line item, not on the total size of your order. The price you will pay will be the price as shown on the MyCommerce/ShareIt/Digital River checkout screen at the end of the bulk purchase process. Once you place your order, your order will be fulfilled (you'll get your keycodes) as soon as essentially instantly depending on your payment method.

  • Bulk Orders are strictly non-refundable: buy only the quantity you need. Please buy only the quantities that you are sure to use as bulk purchases are non-refundable either in whole or in part. Please see the other FAQ item which explains why and goes into this in more detail, but that is the gist of it.
  • Bulk Orders are non-combinable after the fact. What this means is that if you bought 50 units of X at the quantity 50 price and then want to buy 50 more units of X 10 minutes later under a separate order, expect to pay the quantity 50 price in both orders. If you want to pay the quantity 100 price, please buy 100 in one order. We will not refund or discount in whole or in part to combine orders after the fact. We do this because we want to keep everybody's costs down by eliminating the significant administrative overhead that management of such would entail plus we want to be fair and consistent to all.

iOS (iPhone/iPad), Mac, and Android apps CANNOT be bought in bulk from us, unfortunately.
Apple, Google, and Amazon do not allow us or any other vendor to sell our apps on their platforms directly to you. This means that we cannot sell them in bulk to you. Therefore, the short answer is "probably not", but the slightly longer answer is "you might, depending on your organization"
Subscriptions our Safelog eLogbook CAN be purchased in bulk.
If you are interested in purchasing multiple licenses to Safelog, our Pilot eLogbook, please visit our B2B: Bulk Licenses page where you are indeed able to do this. The key to this is that this is a subscription product where iPhone/iPad, Android, and Mac are available as free apps for those with subscriptions to this. So, in that sense, you can buy Safelog subscriptions in bulk which then can be used via the apps for the platform of your choice.

However, for other apps, probably not, unfortunately ...
For our other apps, unfortunately for iOS, Mac, and Android it is not possible to buy apps in bulk, at least not directly from us.

Generally speaking, purchasing apps via the iPhone/iPad, Mac, and Android app stores basically requires individual holders of accounts on those systems to log in and buy the apps themselves. This is due to policies set forth by Apple / Google / Amazon / etc. that we have no control over. Furthermore, we have no ability to even list bulk discount pricing or mechanisms - their app stores simply don't work that way, unfortunately. It would be great if we could sell apps for those platforms in bulk and we'll update our systems if things change, but as of now it is regrettably impossible. If you have students who could benefit from our apps on such platforms, please direct them to our homepage from where they can find links to obtain the apps from the various official app stores, unless you're lucky and qualify for one of the schemes described below ...

... unless your organization qualifies for certain managed/deployment programs
Increasingly, we have heard that the large app stores might be making bulk purchase and app-assignment-to-individuals available to larger institutions. We do not always know exactly how it works as the details are very fluid year on year.

  • For iOS (iPhone/iPad) and/or Mac, try dong a search for "Apple IT Zero Touch Deployment."
  • For Google/Android, try "Managed Google Play"
  • There may also be such schemes on Amazon and other app stores.
These are ways for companies and organizations to buy apps for individuals associated with them - whether this is limited to employees / students / etc. we can't say, but it's worth a try.

Additionally, larger educational institutions may have similar schemes for their students. In all cases, your first step may be to show this to your local IT support and see what they say or if they are aware of such a site deployment scheme where you qualify.

Please note that we have no direct connection to the above initiatives. They are wholly managed by Apple / Google / etc. and they set all/any discounts, policies, procedures, etc. and you'd be paying them directly (and they would also deliver the apps to the individuals to receive them).

We're on your side as much as we can be: Where the various third-party App Stores allow it and have such a box for us to tick indicating so, we ALWAYS mark our apps as potentially eligible for the largest possible discounts to bona fide educational intuitions. What this actually means in practice and how, if at all, this manifests in any actual discount available to you is, unfortunately, entirely out of our hands as that is managed by the individual app stores / app markets but we do that and hope that it can be of use to you.

Order Fulfillment timelines (instant if you pay by card).
Orders are fulfilled when payment is received in full. If you purchase via an 'instant' payment means such as credit or debit card, in most cases your order will be fulfilled instantly or nearly so (and, in the few times there are delays in such cases, they're usually caused by the issuing bank). Orders placed via other means may take longer: PayPal usually takes up to a working day or three as our merchant partners at ShareIt/Digital River/MyCommerce verify the payment and manually process your order. The speed at which purchase orders are processed and fulfills can be longer still.

If you have any questions, please ask BEFORE you buy.
We're nice guys and we're happy to help you. Please just reach out to us via our helpdesk and we'll do our best to answer any questions you may have.

What if one of your customers/students want to return a keycode to you?
It is entirely up to you whether you want to accept returns from individual customers/students. We play no role in this. We won't mediate disputes or get involved in any way. However, what can say is this: if you go to your fulfillment console (that web address where you can see what keycodes you bought), you will be able to see whether any given keycode has been registered (permanently assigned to) an individual. If you go there and see that the code in question has not been used, then you are certainly welcome to refund your customer and re-issue the UNUSED code to somebody else (the person refunded of course has to promise to not to try to activate or use the code in any way further).

For the avoidance of doubt, we need to make clear that the individual codes that we sell are for individuals. They may not be shared between multiple individuals, even when one individual is done with them. Any scheme where codes or activate software is inappropriately "shared" by more than one individual may constitute a criminal offense. For the benefit of our honest customers, both individuals and institutions, we reserve the right to seek criminal and civil legal recourse to the full extent of the law as necessary when intentional violations occur. We further reserve the right to cancel, without right of appeal, any and all activation codes / activated software associated with intentional violators of copyright. We're human: we'll certainly understand unintentional mistakes and will help clarify any questions about use and copyright that you may have. But, we are also a digital company - our digital products are our offerings so we are compelled look and act upon intentional violators strictly.

Who handles technical and customer support for your students/clients?
We at Dauntless will provide technical support via our online helpdesk (https://www.dauntless-soft.com/helpdesk) to any and all customers. We provide extensive self-help tools, frequently asked questions, automated reponders, in addition to access team of support and subject matter expert professionals. We provide excellent support within reason and our helpdesk can solve most issues for most users promptly. If somebody to whom you have passed along a keycode has a techincal support issue, please direct them to our online helpdesk.

The main exception to this is customer support relating directly to their purchase or otherwise having obtained a keycode from you. For example, if John buys a keycode for our GroundSchool - FAA Private Pilot app for Windows PC and then it transpires that he doesn't even have a PC, then how you handle that is up to you. The most reasonable course in most cases we think would be to log in to your fulfillment portal, verify that the keycode has not been used, and then perhaps offer John a partial or total refund as you see fit. You could then distribute this unused keycode to another customer as required. We will play no role whatsoever in your policies in this regard - it's compeltely up to you. It may sound kind of silly but honestly our software works quite well - it has few to zero substantial genuine technical issues and those that we know of we fix promptly. A major issue - in fact, perhaps even the major issue we have is that some people simply don't know the differnce between, say a Windows PC and and iPhone. We've seen this enough times that we've stopped being shocked about this - it is what it is. You can probably expect to encounter such people in your course of interaction with our keycodes.

We very, very strongly encourage you to remember that essentially all or nearly all of our Windows PC software is avaialble on a try before you buy basis. What this means is that any one of your potential customers is very strongly encouraged to visit our website, download the title in question in demo mode and see if it works technically for them and whether they like it. We are extremely happy when customers do this and we encourage them strongly to do so. Honestly, nearly all people who try our software love it and most end up buying it. Moreover, this process of try before you buy weeds out people with problem PCs, incompatible devices, and/or whose technical skills are extremely lacking to the point of it being problematic. It's a win-win for all involved. Please do encourage your potential customers to download the software in question from our website in demo mode before coming back to you to buy / get / obtain a keycode. The demo versions available on our website are transformed into the full versions by use of the keycode(s) and typically contain enough content to give the potential user a good taste of our complete offering.

Related Issues
Purchasing bulk or lab/classroom/site licenses for your school or business
Safelog Pricing?