We apologize for any inconvenience. This happens occasionally for reasons that we are still trying to figure out (though as of this writing we haven't seen this error for some time). Usually, this fixes itself after a short while, so please wait an hour and try again. If the problem persists, please contact us via our helpdesk and let us know. Fixing this in that case requires us to manually reset a server component. We thank you in advance for your patience should you experience this technical problem. Please by all means do contact us if it doesn't work despite a few attempts and some waiting on your part.
We provide customer and technical support via this online helpdesk. This allows you to receive prompt
(sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist
you. As a plus, such a system ensures that a detailed written record of the conversation is available for you
which can be extremely helpful when asking for and receiving technical help.
While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you
such an online helpdesk may nevertheless be a new concept. If so, please click here
to learn more about why we do things this way. Thank you for your understanding!.