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Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode Help | Update Your Info

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How to Change Email Address / Address / Phone Number
How to Restore Audio Purchases
How to run without CD-ROMs
SPX: Do you include my favorite airport?
SPX What airports are included in SimPlates?
I'd like to resell SimPlates 2004
What is CD-ROM #2 for?
Can I share SimPlates 2004 .PDFs with others?
SimPlates 2004 vs. SimPlates 2000?
SimPlates 2004 vs. Jeppesen SimCharts?
SPX: I did not receive my order!
Setup re-runs when I expect the program to start
Incomplete / Corrupt Download
All Other CanadaPilot Questions..
How to use the plotter / protractor / compass?
Automated night calculation?
CATS and LaserGrade Test Emulation Modes?
What Information does FastFAR Include?
Hey! Why do you call it FastFAR?
Is it up to date?
How do I upgrade to a new version?
Can I install FastFAR on more than one machine?
FARs available online for free?
What is my version of SimPlates 2004?
Black Bars Appear Over Question Text
Setup re-runs when I expect the program to start
May I install on more than one computer?
PlatePacks not loading
SPX / SP2004 How do I register SimPlates?
Where is my Jeppesen Airway Route Manual?
Do you have study software for the IA test?
Instrument Flight and Ground Instructor Issues..
My PilotMorse unlock key doesn't work
Black Bars Appear over Question / Answers
Change Name/Info on logbook cover?
Are GroundSchool questions the real thing?
Sport Pilot?
ATP Part 121 or 135 Test?
Night Vision Goggles?
Who is this software intended for?
When should I start studying for my checkride oral?
How does RideReady compare to those little FAA Oral Exam prep books that I have seen?
Who wrote the questions and answers of RideReady?
Marking answers Right and Wrong?
Do I have to know everything for my checkride?
RideReady quizzes me on MY aircraft?
What aircraft does RideReady include?
How much does RideReady cost?
How many questions in RideReady?
Updating RideReady
RideReady program update doesn't work
RideReady CFI unlocking troubles..
Where is my CD-ROM?
Multiple Legs?
SPX / SP2004: Main Menu Screen Looks
Who is this software for?
How much does it cost?
Airline-specific flows and memory items?
I see an error in an AirCards flashcard...
Run-Time Error 430 on Win95/98
SPX / SP2004: I click on a plate and nothing happens
FCC Extra class question pool expiration?
Totals Prior to Logbook Tips and Tricks
Other, or personalized Safelog Data Import/Export Tech support issues
Can't download free aircraft checklist
Where can I take my FAA written test?
My Unlock Code does not work!
GroundSchool Canada LiveUpdate?
"Can't Create Object" error
How to Upgrade Five by Five to the latest version
How do I install additional tests?
Why is the download for 'Flight Planning and Monitoring' so large?
Converting from FAA to EASA
Is our software sufficient for the ATPL exams?
Will I need to take a classroom course?
FAA ATP test vs JAA ATPL test?
Can't connect to Unlock Server
How do I get more aircraft?
Certificate Printing / Viewing
Name on Certificate is wrong
Livery on some aircraft is not historically correct
Some image very hard to tell
You got some aircraft / image wrong!
Update doesn't work
Source of Library / Learning Mode Information?
Source of Images?
"Error 75" in GroundSchool
SPX: After installiing SimPlates, my computer runs slowly
SPX: Any error messages involving PolarZipLight component
SPX: How to turn off ATC sounds
Can't activate discount during the purchase process
SPX: Adding Plates to SimPlates X?
SPX: Discount for SP2004 purchasers?
Error when downloading GroundSchool Audio
problem with a specific GroundSchool Audio clip/question
No Test Bank Installed?
Getting 'Error 48'
Some items in AirCards are still in demo mode even after purchase.
Simplates X Ultra crashes ( hangs or blank page) on selecting a plate to view
Lost / Not Working / Never Received Unlock code.
Number of Questions in GroundSchool vs. FAA?
Approved Ground School?
Things look misshapen / bloated
PC software title appears distorted (DPI / Font Size Problem)
How to report an issue with a question or learning content ...
Getting an 'Error 75'?
Macintosh, iPhone/iPad, and/or Android version availability?
Price to buy or extend a Safelog subscription?
Transfer Safelog + Data to new computer, tablet, or phone?
May I install on more than one computer or device?
Duplicate Airports in Safelog
Custom Columns?
How does this online help desk system work?

General Issues
 
How to Change Email Address / Address / Phone Number
Incomplete / Corrupt Download
Can't download free aircraft checklist
Can't connect to Unlock Server
Getting 'Error 48'
Lost / Not Working / Never Received Unlock code.
PC software title appears distorted (DPI / Font Size Problem)
Getting an 'Error 75'?
Macintosh, iPhone/iPad, and/or Android version availability?
May I install on more than one computer or device?
How does this online help desk system work?

 






General
Lost / Not Working / Never Received Unlock code.
How does this online help desk system work?
Getting an 'Error 75'?
more...
GroundSchool FAA Knowledge Test Prep
GroundSchool Canada Theory Exam Prep
GroundSchool EASA ATPL / CPL / IR
GroundSchool Audio
SimPlates
FastFAR (FAR/AIM/PCG)
RideReady FAA Checkride Oral Exam Prep
AirCards
Safelog Pilot Logbook
Name That Plane
Five by Five FCC Exam Prep
PilotMorse

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We provide customer and technical support via this online helpdesk. This allows you to receive prompt (sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist you. As a plus, such a system ensures that a detailed written record of the conversation is available for you which can be extremely helpful when asking for and receiving technical help.

While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you such an online helpdesk may nevertheless be a new concept. If so, please click here to learn more about why we do things this way. Thank you for your understanding!.