Cloud-based features do not work in the app

If SafelogWeb.com works in a browser on this device but cloud-based features fail inside the app, check whether the app's internet access is restricted.

Check app permissions and connection settings

• Check that the firewall permits Safelog to access the internet.
• On mobile devices, check that Safelog is allowed to send and receive cellular data. Also check Low Data settings.
• Review any VPN or security-suite settings that may affect the app.
• Install pending device updates and restart the device.
• Try Wi-Fi instead of cellular, or another internet connection. Pause large downloads or streaming while testing.

Managed devices and networks

On a work, school, government, or other managed device or network, ask your IT team whether policies or permissions prevent Safelog from connecting.

The relevant controls differ by platform. Consult current instructions for controlling app internet access on Android, iOS, macOS, or Windows. Your device or security-software provider can help locate the appropriate setting.