Cloud features work, but syncing fails

First confirm that Safelog and your device's operating system are up to date. Restart the device and try syncing again.

Checks that can help isolate the problem

• Try another internet connection or device.
• Check free storage, Low Data or Low Bandwidth settings, and Low Power or power-saving modes.
• Keep Safelog in the foreground and the device awake during syncing. Pause large downloads and streaming on the connection.
• Try again later or on another day to check for temporary network or service issues.
• If you have not synced for a long time, a large transfer may be timing out. Try a faster, more reliable connection; once resolved, sync regularly.

A sync normally finishes within 15 minutes. If it takes much longer, restart and check the items above. Older devices or restricted networks can also affect the transfer.

Reinstalling is another troubleshooting step, but uninstalling may remove unsynced data. Confirm that important data is saved or synced first, or contact the helpdesk if unsure. Restart the device before reinstalling the current app.

The cloud-feature connection guidance below may also help. If the problem continues, check the helpdesk for a service-status notice, then send a detailed description of the issue and the checks you tried.