Our online helpdesk will gladly address technical matters related to our apps and programs. However, if you have an issue with the content of one of our apps and programs, such as a concern about a question or illustration, respectfully, please do not write to this helpdesk as this is not the correct place to report such issues.
Instead, please use the following checklist:
- Make sure you update the program/app using the in-app update. Perhaps the issue you are referring to has already been addressed?
- Make every attempt to verify the issue and be prepared to DOCUMENT or at least provide solid evidence of your claim. "My instructor said.." or "some book baldly asserts" unfortunately don't cut it. We're far from perfect, but please understand that books and instructors are often themselves provide incorrect or out of date information. Despite our pleas here, over 90% of the feedback that we get from users is, well, in a word, not correct. While this occasionally tells us that we need to make a given explanation clearer, most of the time it tells us that the user just needs to slow down, study a bit more, and read the material carefully.
- Please be sure you are not asking about question phrasing. Remember that the questions come from the FAA and other agencies, not us. Unfortunately, there is little we can do about unclear questions or too similar answer choices.
- Finally, if you want to reach out to our editorial team, please do so by clicking the 'report an issue' link/button in the explanation/review section of a given question.
Examples of where to click to report content related issues are shown below:
Unfortunately, our helpdesk team CANNOT reply or assist
with content related issues not submitted through this mechanism as we're just the tech and customer service people and you want to reach our editorial team. Unfortunately, if you do send content related issues to our technical and customer service helpdesk, there is a good chance that your issue may not reach its intended target. Please remember that our editorial staff handles tens of thousands of questions and content pieces over dozens of titles. When you click the correct link from the question or content piece at issue, not only will you reach the editorial team, but you'll actually be submitting your message to the right person in our editorial team responsible for that material. It's a win-win to get your content-related issue looked at and, if appropriate, handled quickly.
Our editorial team greatly appreciates and thanks those who take the time to submit issue related feedback through the appropriate mechanism.