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                     If 
                    you need more in-depth answers or technical support than what 
                    is provided below, you can get it from our online helpdesk 
                    system. This also includes a Frequently Asked Questions section. 
                     Click 
                    here to visit the helpdesk.   | 
                 
               
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                          While in many years of processing orders online we have 
                          NEVER had ANY credit card or security irregularity and 
                          our customer data has always been secure, we understand 
                          that some of you aren't comfortable with the idea of 
                          sending your credit card information online. For you, 
                          our order processing company has a number of solutions 
                          including ordering by phone, fax, etc. What you should 
                          do is this:  
                         
                          - Start 
                            the order process online. That is, enter your name, 
                            etc into the secure order form.  
                          
 - When 
                            the order process gets to the screen where it asks 
                            about methods of payment, it will allow you to select 
                            various non-online-credit card options, such as ordering 
                            by phone, fax, wire transfer, PayPal, and so forth. 
                            Select the option you are interested in.  
                          
 - Follow 
                            the on-screen instructions as to what to do next. 
                            For example, if you want to order by phone, the instructions 
                            may give you a number to call at that time.  
                          
 - Please 
                            note: the company that handles orders for us may attach 
                            a handling surcharge (typically a few dollars) for 
                            orders not placed online. This surcharge is entirely 
                            beyond our control, and has varied over the months. 
                            Please read carefully to see if any such surcharge 
                            might apply to you.  
                          
 - Please 
                            also note: ordering in means other than on-line may 
                            cause a delay of your receiving the registration code 
                            and/or software you want due to handling / process 
                            issues, again, beyond our control. For these reasons, 
                            we encourage you to order on-line if possible.  
                          
 - The 
                            people who answer the phones do not work for us--rather, 
                            they work for the order-processing company, and as 
                            such cannot answer questions with regards to our software. 
                            If you have pre-sales questions, please email them 
                            to us. 
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