Have you looked through the Frequently Asked Questions? Over 90% of questions asked via this helpdesk
can be answered there. This is the quickest and best way for you to get an answer to your question, so be sure to do this first!
App Activation or Unlock Code Issue? Unlock code doesn't seem to be working? Lost your code? Never received it? Don't write a message below until you have tried the unlock code help wizard. Try it first, it really works!
Our apps work great with the just-released iOS 11 for iPhone and iPad!
We're happy to hear from you!Please Write Your Message Below
You selected "General" or "undefined" as the product that you are having issues with.
Sometimes people omit telling us what product their ticket relates to which causes delays in the support process.
Are you sure that your question is of a general nature that does not relate to any particular product?
If not, click on 'No' to go back and select a specific product.
You attempted to submit a very short message. Sometimes, that's perfectly fine.
However, we've found that oftentimes when people write us very short messages, they have not provided us
with enough relevant information to really help them.
Specifically, messages that basically say 'It's not working' or 'I did everything it said and it's not working'
do not allow us to provide you with timely and accurate assistance to resolve the issue you may be experiencing.
If you're sure that you have provided all relevant information (including, any unlock/activation codes or order numbers, if relevant)
and have clearly explained the exact issue or problem that you are reporting,
click 'yes' to proceed to the next stage. Otherwise, click 'no' to go back to edit your message.
This system does not require you to enter an order number to submit a helpdesk ticket. If you wish, you can leave the field blank. However, it is very helpful if you do so if this is directly pertinent to your issue.
If you purchased ...
a PC-based or other product via our website, your order number will typically be found on your receipt and begin with "U". You can find this on the receipt that you were emailed after purchase or by visiting
a product via the iOS (iTunes) or Mac App stores, your order number will typically but not always begin with "M" or "N".
a product via Google Play, your order number provided to you by Google will be like this one: GPA.1234-5678-9012-34567. Please make sure that you provide the whole order number. Occasionally, people only provide us with half of their Google Play order numbers.
via Amazon, your order number will be on your Amazon receipt.
via a third party vendor such as an FBO, 3rd party website, flight school, etc, it is unlikely that we will be able to provide order-related customer service on your issue. While we are of course happy to provide technical or other support for our products
here, if your question is really order related, please contact the vendor directly.
If there are several order numbers associated with your issue or if your order number does not fit in the space provided, you can put this information into the body of your ticket submission text.
We provide customer and technical support via this online helpdesk. This allows you to receive prompt
(sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist
you. As a plus, such a system ensures that a detailed written record of the conversation is available for you
which can be extremely helpful when asking for and receiving technical help.
While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you
such an online helpdesk may nevertheless be a new concept. If so, please click here
to learn more about why we do things this way. Thank you for your understanding!.