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Important Message
Difficulties placing an order? Told to "contact us"? Over the last few days some of our customers have reported difficulty ordering. It turns out that this was due to an issue with our merchant partner firm. The issue has now been fully resolved. If you experienced problems ordering over the last few days please try again. It should all work now.



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Where is my CD-ROM?
Category: Five by Five FCC Exam Prep


Question / Issue:
I ordered a month ago - where is my Five by Five / PilotMorse CD-ROM?

Solution:
YOU DID NOT ORDER A CD-ROM. Five by Five and PilotMorse are NOT sold on CD-ROM. What you ordered was an electronic keycode(s) that transforms the freely downloadable DEMO versions of Five by Five / PilotMorse into the fully usable versions.

We do not now nor did we ever sell Five by Five on CD-ROM nor are we capable of delivering them to you on CD-ROM. Despite the fact that this was VERY clearly explained in the ordering process, we still get a few angry messages from time to time from people who incorrectly think that we have not promised what we offered (we have!). Were we to offer the product on CD-ROM, the cost of manufacturing the discs coupled with the hassle of sending it out would increase everybody's costs. The download-then-unlock solution is less expensive, environmentally friendly, and immediate.

Your unlock code probably arrived in your email inbox a few moments after you ordered. If you can't find it, click here.