Dauntless support
Error 13 or HexToString errors
This page applies if activation reports Error 13, mentions HexToString, or asks you to try again in a few hours.
Wait a few minutes and try again. These errors can occur during an interrupted server process. If necessary, restart your PC and allow up to an hour before retrying.
If the error persists, contact the helpdesk with its exact wording and the product you are activating. We may need to investigate or reset a server-side process.
* An Activation Code may also be called an Unlock Key, Unlock Keycode, Unlock Code, Keycode, Registration Code, License Key, or Serial Number. The label in your purchase email or software may vary.