Returns and exchanges for digital products

Our software and digital products are sold on a nonrefundable, nonexchangeable basis under the terms presented during checkout.

An Activation Code* provides access to the product purchased. Once issued and used, that access cannot be returned in the same way as a physical item, and our activation system cannot verify that software has been uninstalled.

If your receipt lists one product but you received an Activation Code* for another, contact the helpdesk so that we can investigate. This differs from receiving the product shown on your receipt and later deciding that you wanted a different product.

If you have activated a product that is not yet installed on your PC, the installation instructions below explain how to obtain it.