Check private browsing and browser settings

Open a new private or incognito window and try signing in at https://www.safelogweb.com. Most browsers provide a command such as New Private Window or New Incognito Window.

If sign-in works there but fails in a regular window, check the following:

• Cookies and cached data: clear the browser's cached site data and stored cookies, then restart the browser. Confirm that necessary cookies are allowed.
• Extensions: test whether a browser extension is interfering. On a managed device, ask your IT team before changing required extensions or settings.
• Connection tools: check whether a VPN or security suite is affecting the browser's access.
• Website address: use the HTTPS address shown above.

Try another browser or, if available, another device and connection to help isolate the cause. Chrome's incognito mode is another browser test you can try.

If you have completed these checks and still cannot sign in, use the further-troubleshooting link below.