Recover a purchase from another retailer

If you purchased through another retailer and our recovery tool finds no record, contact that retailer. They hold the original order records and can look up or reissue the Activation Code* they supplied.

If you have already contacted them without resolving the issue, explain the situation to our helpdesk and include the retailer's name and your order details. The assistance we can provide may be limited when the original sale was handled elsewhere.