Payment and order concerns

If you have a concern about a payment, an unfulfilled order, or the product supplied, contact our helpdesk with your order number and a clear description of the issue. We can review the order and fulfillment records with you.

Our stated nonrefund and nonexchange policy remains part of the purchase terms. If a payment dispute is opened, we may provide the payment processor with the order details, fulfillment records, and terms accepted at checkout.

Please describe the circumstances accurately and retain your receipt and correspondence. Our helpdesk remains available to investigate an order error or explain the purchase terms.