you need more in-depth answers or technical support than what
is provided below, you can get it from our online helpdesk
system. This also includes a Frequently Asked Questions section.
here to visit the helpdesk.
While in many years of processing orders online we have
NEVER had ANY credit card or security irregularity and
our customer data has always been secure, we understand
that some of you aren't comfortable with the idea of
sending your credit card information online. For you,
our order processing company has a number of solutions
including ordering by phone, fax, etc. What you should
do is this:
the order process online. That is, enter your name,
etc into the secure order form.
the order process gets to the screen where it asks
about methods of payment, it will allow you to select
various non-online-credit card options, such as ordering
by phone, fax, wire transfer, PayPal, and so forth.
Select the option you are interested in.
the on-screen instructions as to what to do next.
For example, if you want to order by phone, the instructions
may give you a number to call at that time.
note: the company that handles orders for us may attach
a handling surcharge (typically a few dollars) for
orders not placed online. This surcharge is entirely
beyond our control, and has varied over the months.
Please read carefully to see if any such surcharge
might apply to you.
also note: ordering in means other than on-line may
cause a delay of your receiving the registration code
and/or software you want due to handling / process
issues, again, beyond our control. For these reasons,
we encourage you to order on-line if possible.
people who answer the phones do not work for us--rather,
they work for the order-processing company, and as
such cannot answer questions with regards to our software.
If you have pre-sales questions, please email them
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