We have recently completely overhauled our new GroundSchool: Canada Pilot software. Therefore, in general, the LiveUpdate should work fine. If it does not, it may be due to very temporary downtime of our servers or, more likely, some problem with your internet connection (including, perhaps, some internet 'security' software that you have on your PC causing problems).
If LiveUpdate is just not working for you, then the most likely reason is that you have an old version of the software. Try visiting our CanadaPilot.com homepage and downloading a current version.
That also said, getting LiveUpdate to work is not crucial. Just download the latest version from our CanadaPilot.com website anew and this will have up-to-date content.
We provide customer and technical support via this online helpdesk. This allows you to receive prompt
(sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist
you. As a plus, such a system ensures that a detailed written record of the conversation is available for you
which can be extremely helpful when asking for and receiving technical help.
While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you
such an online helpdesk may nevertheless be a new concept. If so, please click here
to learn more about why we do things this way. Thank you for your understanding!.